One of the most relevant books I have read in a while. A good reminder of just how important effective communication is in our lives.
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The fundamental premise of the Interactifs Discipline® is that you will give yourself the best chance of getting the results you want from other people, quickly and with a positive impact on your relationship with them, if you address them in the way they prefer to be spoken to. And if you trouble to ask other people how they like to be spoken to, you will always hear the same answers, irrespective of their culture, nationality, function, management level, age or sex: “clear, direct, straight to the point, precise and concrete ; as well as polite, courteous and respectful.”
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